Volunteers Help and FAQs

• Can a volunteer assist a faculty member?

  • Yes. Volunteers can assist faculty members with research.

• If we need assistance on processing a volunteer, how can we get help?

  • Email up-volunteer-appointments@sjsu.edu.

• Do I have to submit an employee profile for a volunteer?
  • No, only the Volunteer Form.
• How much lead time is needed to process a volunteer?
  • Please get your form to University Personnel at least 10 business days prior to the expected start date. It might take longer if there is a background check required. As the form must be signed by multiple people/departments before it reaches UP for final approval, please factor in extra time for the form to be completed. UP accepts forms up to one month in advance.
• When you extend or reappoint a volunteer do they have to submit the documents again?
  • Yes, we require the volunteer request form to be submitted for extensions and to reappoint a former volunteer.
• Do all volunteers require a background check?

  • No, only those performing work that falls under the CSU Background Check Policy.

• How long do background checks/fingerprinting stay in effect?

  • One year. If a person had a background check or LiveScan on the SJSU campus within the last 12 months, they do not need a new check.

• What do I do if I need to end/inactive a volunteer appointment early?

  • Email up-volunteer-appointments@sjsu.edu with the Name, Employee ID, Department Name, and the New End Date. Please indicate Early Termination in the subject line. No form is needed.

• How does my volunteer set up their SJSUOne account to use their email?

  • See the Login Guide for First-Time Users page for information on how first-time users can activate their account.

• How do I get a Tower ID card for my volunteer?
  • 1. Upload a recent photo to: https://myid.sjsu.edu
    2. Fill out the SJSU Tower (ID) Card Mailing Request Form (Please note you will need to upload your approved Person of Interest (POI) Request Form)
    3. Once the SJSU Tower (ID) Card Mailing Request Form is completed, University Personnel will verify that your appointment is entered in PeopleSoft
    4. University Personnel will mail the card to the address listed on the SJSU Tower (ID) Card Mailing Request Form. If you prefer to pick up your card, please email UP at university-personnel@sjsu.edu to schedule a pick up time
• How do I get training to learn how to enter volunteers?

  • Email up-volunteer-appointments@sjsu.edu.