Classroom Support

What you need to know

Instructional and Meeting Spaces (IMS) maintains and supports the audio visual presentation equipment (e.g., Projectors, Sound, and Displays) in many of the classrooms on campus. For non-IT issues in your classrooms, contact your department/college staff for department/college managed classrooms and laboratories.

• IT-supported classrooms list

How to request A/V classroom support

If you need help operating any of the audio-visual equipment in the classrooms, contact

Phone: (408) 924-2867

Email: classroom-support@sjsu.edu

IMS will create an iSupport ticket for your issue with the in-room equipment. This allows you to send correspondence to your assigned support technician. You will be notified once your issue is resolved.

What we need from you

Help us help you! When you reach out to us please provide the support technician with the following information:

• Your name or SJSUone/Tower ID Number
• A quick description of your issue
• Your computer model and operating system. Examples: MacBook Pro: High Sierra or Dell Laptop: Windows 10
• Any extra equipment you are using (adapters, microphones, etc.)

Other support contacts

• Wi-Fi, Account, Password, & Dual Authentication (DUO)

  • (408) 924-1530
    
    If you need help accessing Wi-Fi, with your network connection, or would like to speak with an operator.

• Maintenance, Heating/Cooling, Janitorial

  • (408) 924-1990
    
    If you need help with heating, cooling, electrical, janitorial, or lighting.
    
    

• College Desktop Support

  • SJSU - Desktop Support Contacts List

    If you need software installation support or computer troubleshooting.

• Down Detector - System Status

  • SJSU System Status Page

    To check if services may be down locally or campus-wide.

• Academic Scheduling, Space Management, Missing Classroom Furniture

  • Academic Scheduling & Space Management
    
    University lecture room [pdf] resources, class scheduling, and event scheduling.

    Missing furniture email: aad-classrooms-feedback-group@sjsu.edu to report any missing furniture or issues. Furniture should not be removed or added from University Lecture Rooms.

• eCampus

  • eCampus
    
    408-924-2337

    A resource hub for faculty to create effective online and in-person courses.

IMS Hours of Operation

Spring & Fall

Mon - Thur: 7:00 am - 10:00 pm
Fri: 7:00 am - 5:00 pm

Winter & Summer

Mon - Fri: 7:00 am - 5:00 pm