More About Tools

SJSU IT Work Anywhere recommends using Zoom for hosting lectures and meetings, Google Hangout Chats for instant messaging, and Google G Suite for file sharing and class projects.

Choose the right technologies and tools to teach, learn, and work anywhere.

Zoom

Zoom brings the best engagement, connection and collaboration for video meetings, phone calls, and interactive whiteboarding. 

  • Host lectures and meetings online, using video and/or audio
  • Good for large or small groups
  • Webinar capabilities that help you reach more people
  • Recording options available
  • Ability to share screens
  • "Whiteboard" tool for on-the-fly presenting of notes
  • Learn more about Zoom

Google Workspace

Working remotely/hybrid with Google Workspace

Video meetings, group chat, and document collaboration apps make it easy to work from home and telecommute from anywhere.

  • Collaborate anytime and anywhere on office or class projects.
  • Gmail
  • Docs, Sheet, Slides
  • Chat and Video meeting
  • Drive
  • Calendar
  • Forms
  • Learn more about Google Workspace

Canvas

Canvas streamlines all the digital tools and content that teachers and students love, for a simpler and more connected learning experience.

  • Post class lectures
  • Provide course materials, including assignments, readings, and audio/visual materials
  • Collect student assignments online
  • Manage quizzes and grade
  • Set up and manage online asynchronous discussions
  • Learn more about Canvas

eCampus

For additional Teaching Tools visit eCampus[BROKEN LINK]

Telephone and Network

Telephone

  1. Check voice messages from outside the office [pdf]
  2. Call forwarding to personal number [pdf]
  3. Learn more about Campus Telephones

Network

  1. Internet & Network Access

    Reliable, wired access to the University network and the Internet. SJSU offers indoor/outdoor wireless networks for different audiences:

    SJSU_Premier secure network is for Students, Faculty and Staff and provides encrypted connectivity for wireless users that have a SJSUOne ID

    Eduroam wireless network allows many higher education groups to use the local resources.

  2. Connect to campus via VPN (Cisco AnyConnect) to access secure network resources you can normally only access from on campus. 

Application

  • PeopleSoft SIS/HCM/CFS
  • FTS (Financial Transaction Services)
  • OnBase
  • SJSU Website
  • RIMS, SAMI/Filemaker/Nextsteps, iSupport, S2, Sunapsis
  • Canvas, StarRez, Blogs, DocuSign
  • All other business applications

Campus Communications

  • SJSU Alerts (Rave)
  • Virtual Event Platform
  • Live Chat
  • Marketo - Marketing automation
  • SJSU Website (OUCampus)

Identity and Authentication

Single Sign-On (SSO) and DUO

Instructional and Meeting Spaces (IMS)

Equipment loaning is available for students, faculty, and staff to checkout at SJSU IT IMS Equipment Loaning through the Online Resource Booking systems.

Contact:

SJSU IT IMS Equipment Loaning
Location: IRC 112
Phone: 408-924-2888
Email: ims-equipment-loaning-group@sjsu.edu

Sophos Home Premium Antivirus

San Jose State University is proud to announce a partnership with Sophos to bring all SJSU Students, Faculty, and Staff the premium version of Sophos Home Antivirus Software at no cost.

Learn more about Sophos Antivirus

LastPass

LastPass Password Management we use on campus to securely store passwords. Now you can use it synced across all your devices, so you always have your personal passwords with you.

Learn more about LastPass

Qless - Queue Management System

A queue management system allows students to get in line remotely (from your phone or computer), check status, and be notified via SMS or mobile app when a representative is ready to provide service either physically or remotely. This means 100% disbursement of students from a lobby. Queue management system can provide the following student journey:

  • Students get in line from their phone or computer
  • Students are told how long their wait is and their place in-line
  • Students arrive “just-in-time” (no students waiting in your lobby)
  • No More Lines, No Busy Lobby, No Contagion

Virtual Queues and Appointments:

WiFi on Campus

Library WiFi upgrade

SJSU IT is upgrading WiFi at MLK Library with the latest WiFi 6 hardware, providing consistent high-speed WiFi for students and faculty for Fall 2021. This updated connection will greatly improve user experience and enable students to attend online or hybrid classes from the library. WiFi 6 will also relieve network congestion, reducing dead spots and drops when students move around the library with their laptops or mobile devices. 

Outdoor WiFi

Thanks to the support of President Papazian, we’ve put in place an initiative to blanket the majority of campus’ outdoor spaces with WiFi 6 connectivity by Fall 2021. With these upgrades, new areas are opened up for students to study and work while staying safely distanced from others and for more instructors to have the option to teach outside. Ensuring that our university has a reliable, fast, campus-wide network is a foundational step in our long-term strategy for achieving the vision of Transformation 2030.

WiFi at South Campus Park & Ride

  1. SJSU-IT is making WIFI available at park & ride lot in South Campus to allow SJSU students and other eduroam campuses students access the Wi-Fi while maintaining social distancing from the safety of their cars. WiFi service is centered around the covered waiting area. SJSU students should use the SJSU_Premier wireless network, while students from other campuses can use the Eduroam wireless network.
  2. Eduroam wireless network allows many higher education groups to use the local resources.

    Students, faculty, and staff can also connect to hundreds of secure networks across the world using their SJSU login with eduroam. Eduroam is an international roaming service that has thousands of participating universities, libraries, and other learning institutions. There are over 2,000 available eduroam networks across the United States, including at least one in every major city with many throughout the SF Bay Area and California. There are thousands more all across the world. Click here to learn more about eduroam network.
  3. Where? Park & Ride lot is located on South 7th Street (between Humboldt and Alma Streets), 8 blocks south of the main campus, across from Spartan Stadium. See Parking Map [pdf].

Personalized Checkup for Online Computer

Sign up for an appointment for a personalized checkup to optimize your entire computer setup for online learning, teaching, and working. An SJSU IT Service Desk technician will connect one-on-one to help you optimize your work- and learn-from-home configurations to ensure a secure and stable environment.

Basic Hardware Checklist
Computer Specifications
Recommended Specifications for Canvas/MySJSU/SJSU@Work/etc. 
Recommended Specification for Zoom
Best Practices for Zoom
How to Check Computer Specifications

Contact:

SJSU IT Desktop
Phone: 408-924-1530
Email: itservicedesk@sjsu.edu

Support for Home Devices and Networks

Having problems with your home learn/teach/work setup? The SJSU IT Service Desk can help! We’re extending our campus service and support to your home by supporting personal home devices and home networks. Just because you aren’t on campus or aren’t on your office computer doesn’t mean we can’t help.

How to Check your Network Speeds
Quick Tips for Maximizing Network Speeds
FAQ

Contact:

SJSU IT Desktop
Phone: 408-924-1530
Email: itservicedesk@sjsu.edu