Contacting Departments
The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To join the queue (line) for any type of services, please use QLess.
Department |
Contact |
Phone |
Hours |
LiveChat |
| ASPIRE/McNair |
ASPIRE: sjsu.edu/aspire Email: aspire-program@sjsu.edu McNair: sjsu.edu/mcnair Email: mcnair-program@sjsu.edu |
408-924-2540 |
In-person: Monday - Thursday: 9:00 am - 5:00 pm Friday: 9:00 am - 4:30 pm Virtual Drop-Ins (Join the line via QLess): Monday - Thursday: 9:00 am - 5:00 pm Friday: 9:00 am - 4:30 pm |
|
| Bursar’s Office |
General questions: bursar@sjsu.edu Cashier questions: cashierbanking@sjsu.edu SJSU ID questions: myid@sjsu.edu |
Monday - Friday: 9:00 am - 4:00 pm 408-924-1601 |
In-person (Join the line via QLess): Monday - Friday: 8:00 am - 5:00 pm24/7 |
Chatbot 24/7 |
| Financial Aid & Scholarship Office (FASO) |
Email: fao@sjsu.edu |
Monday - Friday: 8:00 am - 5:00 pm 408-283-7500 |
In-person (Join the line via QLess): Monday - Friday: 8:00 am - 5:00 pm Virtual Drop-Ins (Join the line via QLess): Friday: 10:00 am - 3:00 pm |
Monday - Friday: 12:00 pm - 4:00 pm |
|
Graduate Enrollment Management (GEM) |
sjsu.edu/cgs/prospective-students/outreach-and-recruiting/index.php Prospective Graduate Students & Admissions Inquiries: grad-admissions@sjsu.edu |
Monday - Friday 9:00 am - 4:00 pm 408-283-7500 (press 2 for Grad Admissions) |
Virtual & in-person drop-in sessions and information sessions: Monday - Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:30 pm |
Monday - Thursday: 2:00 pm - 4:00 pm |
| Graduate Admissions & Program Evaluations (GAPE) |
sjsu.edu/gape and sjsu.edu/admissions/graduate Grad admissions: grad-admissions@sjsu.edu Current Students: graduate@sjsu.edu |
408-924-2480 |
In-person walk-ins at Window G |
|
| New Student and Family Programs (NSFP) |
Freshman: Transfer: Parents/Family: mystudentis@sjsu.edu All other inquiries: newspartans@sjsu.edu |
408-924-5972 |
Monday - Friday: 9:00 am - 4:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 1:00 pm - 4:00 pm |
| Office of the Registrar |
Staff: sjsu.edu/registrar/about-us/staff.php General: Completed forms: |
Monday - Friday: 9:00 am - 4:00 pm 408-283-7500 (press option 3) |
In-person (Join the line via QLess): Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 pm - 4:30 pm In-person walk-ins at Window R |
Monday - Friday: 2:00 pm - 3:30 pm |
| Peer Connections |
Email: |
408-924-2587 |
Monday - Wednesday: 9:00 am - 5:00 pm Thursday - Friday: 9:00 am - 4:00 pm In-person and virtual tutoring & mentoring appointments are available. Schedules vary by subject/service. Some night & weekend times available. Please visit: sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment. If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders. Study Hall space is available in the Peer Connections space. |
|
| Student Outreach and Recruitment (SOAR) |
Email: outreach@sjsu.edu |
408-924-2564 |
In-person drop in counseling hours (Join the line via QLess): Monday - Friday: 9:00 am - 4:30 pm Virtual Front Desk (sjsu.edu/soar): Monday & Friday: 1:00 pm - 4:30 pm Tuesday - Thursday: 9:00 am to 12:00 pm & 1:00 pm - 4:30 pm Welcome Center (located on Campus): 9:00 am - 4:30 pm |
|
| Undergraduate Admissions |
Email: |
408-283-7500 (press 1 for Admissions) |
In-person (Join the line via QLess): Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 am - 4:30 pm Virtual Drop-ins (Join the line via QLess): Monday, Wednesday, & Thursday: 10:00 am - 2:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 2:00 pm - 4:00 pm |
