Student Resources

Student Account & Academic Information

User ID & Password
For help accessing your account, visit the IT Services webpage. 

Accessing Your Records
Visit http://one.sjsu.edu to access your records online after you register. If you cannot remember your user ID, please email Information Technology Services (ITS) at ithelpdesk@sjsu.edu.

If you cannot remember your password, click on SJSUOne Set/Reset Password. Provide at least two of the following items for verification:

1. SJSU student ID
2. Date of birth
3. Mailing address

Official Transcript
To obtain an official transcript, visit the Transcript website for more information.

GE Requirements
Visit the SJSU Catalog to learn more about GE Requirements.

Fees & Payment

Fee Receipts
You may use a printed copy from your student account to present to an employer for reimbursement or for tax reporting purposes.

Methods of Payment
Refer to payment options and instructions online at the Bursar's Office website. 

Payment Due Dates
Remember that your payment must be received by the due date – postmarks are not accepted. Failure to pay fees by the due date may result in the cancellation of your class(es). Review your MySJSU account for the payment due date.

Returned Checks and Declined Credit Cards
Refer to returned checks and declined credit cards at the Bursar’s Office website.

Refunds
Refunds can vary based on the time you drop your course.

Summer: see calendar

Winter: see calendar 

Open University: see calendar

Special Session: Since class start date varies within a semester, refund is calculated as followed:

For classes that run 8+ weeks:
 • Students who officially drop by the 5th calendar day will receive a 100% refund
 • On the 6th calendar day: 75% refund
 • On the 7th calendar day: 50% refund
 • On the 8th calendar day: 25% refund
 • Starting the 9th day: 0% refund.

For MBT, Wound & Ostomy program or classes that run less than 8 weeks, refund is as followed: 

• Calculate number of day in from start to end date
• Calculate the 10% marker
• Drop class before start date: 100% refund
• Drop during start to 10% marker: 75%
• Drop after 10% marker: 0%

Students are responsible for dropping their class officially. When students drop a class officially, their account will show class status as "Drop" or "W" grade. Failure to attend may not cause students to be dropped from a class automatically. Failure to drop a course officially generates a failing grade of “F” or Withdrawal Unauthorized (WU) and fees will be charged to the student's account.

Sign up for Direct Deposit (eRefund) to avoid the processing fee. Refunds are not processed during the add/drop period. 

For questions regarding refunds, please contact PaCE at professionaled@sjsu.edu.

Student Record Holds
San José State University has authority to withhold registration privileges for any student with an outstanding balance due on their account. If a Bursar hold has been placed on your records, your registration will not be processed. To resolve the debt, please call the Bursar’s Office at 408-924-1601.

Fee Disclaimer
The CSU makes every effort to keep student costs to a minimum. Fees listed in published schedules or student accounts may need to be increased when public funding is inadequate. Therefore, CSU must reserve the right, even after initial fee payments are made, to increase or modify any listed fees, without notice, until the date when instruction for a particular semester or quarter has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by The Board of Trustees.

Other Resources

Student Health Center
The Student Health Center (SHC) provides medical care to students enrolled at SJSU. In addition to treating acute conditions, injuries and illnesses, the (SHC) provides a family planning program and maintains an in-house licensed pharmacy, a physical therapy department, a federally certified high-complexity laboratory, and an x-ray department. To set up an appointment, call (408) 924-6122.

For questions regarding the Covid-19 vaccination requirements, please visit the Student Health Center website. 

Counseling Services
To learn more about counseling services for SJSU students, please visit Counseling Services.

Library
SJSU and the San Jose Public Library combined their resources and opened their doors to students and non-students. Gain access to books and a wealth of resources not offered with one library card before.

Visit Dr. Martin Luther King Jr., Library and get your library card. Provide proof of address (CA ID) and your SJSU ID card to gain access to general library resources and services as well as student-only resources. If you have questions regarding term-specific SJSU student library privileges, please contact the circulation desk at (408) 808-2000 for more information.

Dr. Martin Luther King Jr., Library
150 E. San Fernando St., San Jose 
(408) 808-2000

Monday – Wednesday 8:00 a.m. – 8:00 p.m.
Thursday – Saturday 9:00 a.m. – 6:00 p.m.
Sunday 1:00 – 5:00 p.m
Dr. Martin Luther King Jr. Library

Career Center
The SJSU Career Center team is dedicated to providing all Spartans with the resources, guidance, and opportunities needed to successfully prepare for their futures. Check out the Career Center website for available services and events for students.

Sport Club Fitness Center
SJSU students may purchase a day use pass or membership at a discount rate for the Sport Club Fitness Center is located in the San José State Event Center.