How to Refer

When to Refer

We always encourage people to think of the question on the Red Folder:

“Is the Spartan a danger to self or others, or do they need immediate assistance for any reason?”

  • Yes
    • Conduct is clearly and imminently reckless, dangerous, or threatening including self-harm
    • Action: Call UPD at 408-924-2222 or 911
  • Not Sure
    • Significant or repeated behavioral concerns
    • Signs of distress are present, but hard to gauge
    • Interaction has left me feeling concerned for them
    • Action: BIT Referral

  • No
    • No immediate safety concerns, but having ongoing academic or personal issues
    • Action: Refer to campus resources, which could include Case Management, or have more explicit conversations with them.

How to Refer

The two best ways to consult on a situation or report concerning behavior are by phone (408-924-6339) or our Concerning Behavior Referral Form online.

Tips when referring:

  • Submit any relevant documents (emails, homework assignments, screen captures of social media posts) 
  • Give background information. What has made this concerning now compared to their typical behavior? 
  • Please describe observable facts and behaviors. While mental health might be a factor in the behavior of an individual, diagnosis must come from licensed individuals operating in their capacity as health care professionals. 
  • Include what steps/conversations you’ve already taken to address the concern with the individual himself or herself. 

What to Refer

Sometimes BIT assesses the situation and determines no further action is needed, but we can monitor the situation/individual. 

Refer if someone has mentioned:

  • Violent acts
  • Improper use of weapons
  • Thoughts of suicide or self-harm (call 911 first)
  • Hate crimes or incidents
  • Sexual assault
  • Extreme distress
  • Family/domestic problems
  • Alcohol/drug abuse
  • Anything that makes you wonder, "Should I...?"

Behaviors to look out for:

  • A sudden change in behavior
  • Extremely disruptive behavior
  • Suicidal or self-destructive thoughts (call 911 first)
  • Any threats of violence
  • A loss of contact with reality
  • Disturbing social media postings or e-mails  

What Happens Next

Our team will consider the information that has been reported, collect any relevant information on the individual, assess the risk/safety of the situation and individual, and determine what the best intervention is for each unique situation.

Sometimes a case manager, other team members, or trusted staff will reach out directly to provide support to the individual. We might ask the reporting party for further information or give them guidance on next steps that could be useful. Please note that we may not always share details of our follow up with the reporting party due to privacy concerns. 

Either way, it is a team effort and always aimed at keeping the individual and our campus safe.