FAQ

Am I required to report?
- For SJSU employees, Referring or Reporting concerns to the Behavioral Intervention Team is not just appropriate, but required for many high-level risky behaviors. Employees have levels of “duty to report” so that students can get connected to the right resources without delay.
Is this confidential?
- Our program abides by the Federal Education Rights and Privacy Act (FERPA); due to this, we are a private, but not a confidential resource. For faculty and staff, we are one of the need-to-know entities to report to on campus.
Will this student get in trouble?
- Referring someone to BIT helps us better understand the issues someone is experiencing. That is the best way to provide or get them connected to support to assist them. BIT is not a punitive process. Students who work with our case managers and other team members are guided with education, safety, and wellness in mind.
Should I tell someone I referred them?
- Yes, if referring other people, it can be helpful to let them know that you’re referring them so they can get support beyond what you’re capable of providing yourself. This makes our outreach efforts seem connected and anticipated.
Are there free workshops for my office staff, fellow faculty, or student organization?
- Yes, if you’re interested in a team member coming in to your area we offer a variety of workshops. Please email b en.falter@sjsu.edu or call 408-924-6339.
Can I consult with someone before I submit a referral?
- Yes, call our BIT consultation number 408-924-6339 or talk with an individual team member.
Is there after-hours help?
- BIT does not provide emergency support. Always call UPD at 408-924-2222 or 911 if you are concerned about someone taking immediate action to hurt themselves or others.
  
  If you are in need of someone to talk to now, call:
  
  • Counseling and Psychological Services (CAPS) Crisis Line: 408-924-5678.
  
  • Santa Clara County Suicide and Crisis Service: 855-278-4204.
  
  • If you'd like to text with someone, Text BAY to 741741.