Student Success
Our Student Success team is here to make sure that you receive quality academic advising, utilize helpful academic resources, and stay on track to complete your degree.
Onboarding and Orientation
It's our priority for you to have a successful start to your SJSU Online experience.
Before you begin your classes, we will give you access to our self-paced, non-graded SJSU Online New Student Success onboarding course to help you learn how to navigate the virtual classroom and use the Canvas platform.
Additionally, we will invite you to attend a live, online orientation so you can chat with SJSU Online Academic Advisors, utilize helpful campus resources, and learn about the ways to engage in campus life.
Access Canvas CourseMeet Your Academic Advisor
Stay on track to complete your degree by regularly meeting with your Student Success Academic Advisor to discuss your academic goals and create a personalized success plan. Select your program below to learn more about them and schedule an appointment.
Jake Lorchueya
Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.
He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.
Meet with JakeLast Names A-L: Sarah Miers
Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.
For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school. As a lifelong learner and parent of children with learning differences, she is following her interests and obtaining a certificate to be an educational therapist.
Meet with SarahLast Names M-Z: Nasiha Alicic
Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.
Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.
Meet with NasihaSarah Miers
Sarah received her undergraduate degree in Human Development at Sonoma State University and her Master’s in Education / Counseling Student and Personnel at San José State University. Sarah has served students and families for the past 14 years with enrollment, academics, and financial aid in an online university program, UC, nonprofit scholarship program, and high school.
For the past 8 years, she has worked closely with first generation low-income students. She is passionate about education being accessible and equitable and enjoys working with students who are transitioning into a new school. As a lifelong learner and parent of children with learning differences, she is following her interests and obtaining a certificate to be an educational therapist.
Meet with SarahJamie Carranza
Jamie has over six years of experience working in higher education. Her professional experiences have centered on student retention and success along with outreach and recruitment.
Her previous roles include Student Success Coach with the University of California, San Diego, Student Services Program Specialist at Mt. San Antonio College, and most recently Outreach and Recruitment Specialist for the BSISDA program at San José State University. Jamie earned her Master's in Postsecondary Educational Leadership from San Diego State University and has a Bachelor's in Human Development from the University of California San Diego.
Meet with JamieJamie Carranza
Jamie has over six years of experience working in higher education. Her professional experiences have centered on student retention and success along with outreach and recruitment.
Her previous roles include Student Success Coach with the University of California, San Diego, Student Services Program Specialist at Mt. San Antonio College, and most recently Outreach and Recruitment Specialist for the BSISDA program at San José State University. Jamie earned her Master's in Postsecondary Educational Leadership from San Diego State University and has a Bachelor's in Human Development from the University of California San Diego.
Meet with JamieLast Names A-K: Nasiha Alicic
Nasiha earned a Bachelor of Arts and Master of Arts in History from the University of California, Riverside and a Graduate Certificate in Academic Advising from Kansas State University. She aims to utilize her experience to help students thrive and develop their sense of self and life-long skills.
Nasiha has worked in both higher education and continuing education, with roles including a graduate teaching assistant, a career services advisor for a video game development and graphic design program, and most recently as an academic advisor for the College of Arts and Humanities at Central Washington University.
Meet with NasihaLast Names L-Z: Ryan Ploch-Branscum
Ryan has over five years of experience working in higher education. He completed his BA in Sociology and MA in Education with a Concentration in Counseling and Student Personnel, both from San José State University. Ryan has demonstrated experience in leading student success programs at SJSU serving as a Lead Academic Advisor in the College of Science, Lead Peer Mentor in the College of Social Sciences, and Academic Support Mentor at University Housing Services.
Meet with RyanJake Lorchueya
Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.
He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.
Meet with JakeJake Lorchueya
Jake received his Bachelor of Arts in History and a Master of Science in Counseling with a Concentration in Student Affairs and College Counseling from California State University, Fresno. His career choice stems from a desire to help students thrive and achieve their academic goals.
He has experience in admission and recruitment, academic coaching, community college advising, and dual enrollment/high school enrichment advising. With his lived experiences and accumulated knowledge, Jake aims to make students feel supported and empowered throughout their journey in higher education.
Meet with JakeImportant Dates and Deadlines
Fall B Term 2024
Spring A Term 2025
Spring B Term 2025
View Future Dates and Deadlines
Our SJSU Online Academic Calendar highlights all of the important dates and deadlines for new and continuing students. Add the calendar to your Google calendars or download a PDF version.
Paying Your Fees
- Payment due date: Use this guide from the SJSU Bursar’s Office for help with finding your payment due date in your MySJSU account.
- Accepted methods of payment: The SJSU Bursar’s Office accepts several forms of online and in-person payment methods.
- How to pay online: Use this guide from the SJSU Bursar’s Office for help with making an online payment.
- Electronic refunds and direct deposit: Register for direct deposit so that you can receive any refunds up to 7 days faster than a paper check.
- Installment Payment Plan: Complete this form anytime from November 5, 2024 - January 27, 2025 to enroll.
Refund Policy
If you withdraw from one or more courses after the deadline to add or drop courses, you will be refunded a pro-rated amount based on the day that you drop.
- 1 day after the deadline: 75% of fees will be refunded.
- 2 days after deadline: 50% of fees will be refunded.
- 3 days after deadline: 25% of fees will be refunded.
- 4 or more days after deadline: 0% of fees will be refunded.
If you have questions related to payments and refunds, please email online-student-financials@sjsu.edu.
Helpful Forms
- Late Enrollment SJSU Online Petition: You must clear all registration holds from your student center before submitting this DocuSign form.
- Late Course Drop / Withdrawal Petition: Late and retroactive withdrawal requests can be submitted due to serious and compelling extenuating circumstances. Read our Late Course Drop / Withdrawal Instructions before submitting a request.
- Financial Petition Form: If you dropped classes past the refund deadline and have extenuating circumstances to apply for refund, complete this form and email it to pacefinancialpetition@sjsu.edu.
- Graduation Application: You must apply to graduate about one year ahead of time.
Student Success Workshops
Enhance your skillset by participating in a wide range of workshops with the SJSU Online Student Success Advising team, SJSU Career Center, SJSU Writing Center, SJSU MLK Jr. Library, and more.
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Featured Campus Resources
Utilize a wide range of SJSU resources and services to enhance your online experience and help you achieve academic success.
SJSU MLK Jr. Library
Access relevant resources and subject librarians for SJSU Online students.
SJSU Writing Center
Enhance your writing skills so you can communicate clearly in numerous settings.
SJSU Career Center
Prepare for your career advancement and the path to lifelong career success.
SJSU Resources for SJSU Online Students
- Accessible Education Center (AEC): Utilize comprehensive services that support the educational development and success of students with disabilities.
- Career Center: Schedule online career coaching appointments, participate in virtual workshops, and attend virtual employer events.
- Counseling and Psychological Services (CAPS): Get professional support to manage stress, anxiety, and relationship challenges.
- Financial Aid and Scholarship Office (FASO): Access information about grants, loans, scholarships, and work-study programs.
- Information Technology: Get IT support, Google Suite and MySJSU training, and more.
- Learn Anywhere website: Learn about and access Eduroam wifi, Canvas, Zoom, LinkedIn Learning, Adobe Creative Cloud, and more.
- one.sjsu.edu: Get secure, online access and support to various SJSU applications and services.
- MLK Jr. Library: Access relevant resources and subject librarians for SJSU Online students.
- Peer Connections: Access peer mentorship, virtual workshops, and more.
- SJSU Cares: Request housing assistance, food assistance, or emergency financial assistance.
- Writing Center: Attend virtual writing workshops, schedule online tutoring appointments, and access on-demand resources.
Student Life Opportunities
Get more involved in the SJSU Online community through our Discord server, YouTube channel, or Student Ambassador leadership positions.
Discord Server
Chat, share opportunities, and collaborate with SJSU Online students or @sjsuonline via the Discord mobile app or on your web browser.
YouTube Channel
Subscribe to watch videos featuring our SJSU Online faculty, students, and staff, as well as a playlist of Student Ambassador tips.
Student Ambassadors
Get paid to provide valuable insights, resources, and experiences to current and potential students through various initiatives.